ALL TRANSACTIONS ARE FINAL AND NON-REFUNDABLE
Exceptions made only for advance weather-related cancellations. If Tree Climbing Cascadia, LLC finds it necessary to cancel your event for safety or weather concerns in advance, Tree Climbing Cascadia, LLC will reschedule your climbing event at no additional charge. Once your climbing event begins, there are no refunds for weather related cancellations or disruptions.
Only Tree Climbing Cascadia, LLC can cancel an event due to safety matters, weather conditions or other factors. Tree Climbing Cascadia, LLC reserves the right to pause or cancel any and all tree-climbing activities due to safety situations, weather conditions or any other reason we deem fit. Tree Climbing Cascadia, LLC also reserves the right to, at any time, change tree-climbing venues or locations for the safety, comfort, and benefit of our guests.
If you cancel your event, you will not be refunded. If you do not show up, you will not be refunded. If you are late, the climb will still end at the scheduled time.
Things happen. If you need to reschedule to a different time and/or date, please contact us at your earliest opportunity so we can try to fill the time-slot that is currently being reserved solely for you and your event.
Please do not try to reschedule your event within 24 hours of the start time. Within 24 hours of your climbing event, we consider rescheduling to be a cancellation, and you will not be refunded for canceling. We start prepping for your climbing event at least a day in advance.
If Tree Climbing Cascadia finds it necessary to cancel your event for safety or weather concerns in advance, you can reschedule your event free of charge. However, if it is not possible for you to reschedule your event, then you must request a full refund, via email, within one week after your canceled event. Please briefly explain the unique circumstances why you cannot reschedule.